We’ll help you get your postcard through.

If a verification code does not arrive, confirm the email address, wait one minute, check Spam, and request a new code. Never send your password or verification code to another person.

Confirm that the recipient entered the exact Postecho ID or verified account email. For delayed or missing notifications, open Notifications in Profile and confirm that phone notification access is enabled.

In Inbox or Notifications, open the postcard's more button. You can report harmful content, block its sender, or remove the postcard. Blocking also stops future deliveries from that account.

Use Help & feedback in the app for product support, or email support@postecho.app. For safety reports, include only the postcard title and approximate date—do not email passwords or verification codes.